Account Manager, Italian and English Bilingual

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop and maintain relationships with both new and existing clients.

• Actively seek opportunities to upsell or enhance product utilization.

• Function as a primary point of contact for client inquiries and issues.

• Address questions and resolve customer challenges effectively.

• Provide direct support and strategic guidance to travel enterprises.

• Collaborate across departments including Sales, Customer Support, and Product teams.

• Collect and disseminate customer feedback to enhance product and service delivery.

• Foster long-term client satisfaction and engagement.

• Assist travel organizers in maximizing the benefits of the WeTravel platform.

⛳️ Requirements

• Native or C2-level proficiency in Italian.

• Fluent in English (mandatory).

• Exceptional written and verbal communication abilities.

• Strong interpersonal skills and customer service aptitude.

• Over 2 years of experience in B2B account management or customer success roles.

• Capability to multitask and manage various clients and their needs simultaneously.

• Solutions-focused and composed under pressure.

• Comfortable in a remote-first, fast-paced work environment.

• Willing to travel up to 10% for client meetings.

• Must have full legal authorization to work in Italy via citizenship or residency; no visa sponsorship or relocation support available.

• Proficiency in an additional European language is advantageous.

• Experience in SaaS sales or product upselling is a plus.

• Current knowledge of travel industry consumer behavior is a plus.

• Familiarity with HubSpot CRM or other similar CRM systems is a plus.

🏝️ Benefits

• Full-time, Fixed Term Contract (International Contractor).

• Generous "Time to Recharge" policy — unlimited paid time off.

• Amsterdam Program — visit the Amsterdam headquarters for 2–4 weeks each year, staying in a WeTravel apartment.

• Option to work remotely for a maximum of 4 weeks each calendar year from another approved location.

• Extensive paid family leave.

• Three paid volunteer days each year.

• Comprehensive 2-week cross-functional onboarding program.

• Access to cutting-edge equipment and tools.

• Coverage for certain work-from-home equipment expenses.

• Join an international team passionate about travel, adventure, and innovation.

• Potential commission earnings between $10K and $12K.