Account Manager – Insurtech

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage daily interactions with a portfolio of clients.

• Foster robust client relationships to enhance retention and renewals.

• Serve as the main point of contact between clients and SchemeServe.

• Take responsibility for customer issues and ensure their resolution.

• Coordinate actions and engage the appropriate personnel at the right moments.

• Investigate client challenges and collaborate with internal teams to develop practical solutions.

• Act as a senior escalation point for client concerns and complaints.

• Monitor account health, identify risks, spot opportunities, and enhance customer experience.

• Report on successes, risks, account health, and opportunities to the Chief of Wunderwriting.

• Assist in long-term renewal negotiations and identify opportunities for account growth.

• Maintain accurate and up-to-date CRM records and client communications.

• Support external sales campaigns and assist with platform demonstrations as necessary.

• Organize corporate entertainment events and opportunities for client engagement.

⛳️ Requirements

• Proven experience in account management, client relationship management, customer success, or a comparable customer-facing position.

• A genuine curiosity about technology and a desire to understand how software and systems function.

• Comfort in asking technical questions and collaborating with technical teams; developer experience is not required.

• Strong problem-solving abilities with a practical, solutions-oriented mindset.

• Excellent communication skills for interacting with both technical and non-technical individuals.

• Strong organizational and prioritization capabilities.

• Impeccable attention to detail and the ability to manage multiple workstreams effectively.

• Proactive and diligent with the capacity to work at a fast pace and independently follow through on tasks.

• Prior experience with software, technology platforms, or SaaS products is highly desirable.

• Ability to establish rapport and cultivate trusted, long-term client relationships.

• Experience in the insurance or Insurtech industry is a significant advantage.

• A full UK driving license and access to a vehicle.

🏝️ Benefits

• Fully remote working arrangements.

• Team retreats held twice a year.

• Opportunities for self-development.

• Complimentary books.

• Mentoring support.

• Professional development initiatives.

• Flexible working hours.

• Paid days for charity work.

• A relaxed and open company culture.