Account Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for a designated portfolio of clients, fostering trust and providing proactive support and solutions.

• Acquire comprehensive knowledge of clients' business structures, hiring and onboarding procedures, objectives, KPIs, and workflows.

• Create and sustain detailed account and project management plans.

• Enhance account growth through upselling and cross-selling initiatives.

• Act as a strategic ally and pinpoint innovative solutions.

• Engage stakeholders from procurement teams to C-suite executives to uncover opportunities and finalize business deals.

• Monitor and evaluate sales trends, revenue generation, and competitive challenges.

• Achieve or surpass revenue targets and account growth goals.

• Ensure services are in harmony with client objectives, expectations, and internal KPIs.

• Lead and execute impactful Quarterly Business Reviews, often conducted onsite and in person.

• Prepare for and follow up on presentations, site visits, and strategic sessions.

• Clearly communicate service offerings, pricing, and processes aligned with client priorities.

• Identify and address systemic issues through root cause analysis and solution implementation.

• Collaborate with internal and external stakeholders regarding client requirements and project deliverables.

• Oversee and follow up on client escalations and any operational, billing, technology, or customer service issues.

• Maintain precise account records in Salesforce CRM.

• Share and apply account management best practices.

• Engage in additional projects and responsibilities as necessary.

⛳️ Requirements

• High School Diploma or GED required; Associate’s degree preferred, or equivalent work experience.

• At least 3 years of experience in strategic Account Management, ideally in the pre-hire screening, background screening, or HR services sectors.

• Proven track record of managing complex solutions with senior-level stakeholders, including C-suite executives.

• Excellent communication, negotiation, and presentation abilities.

• Capacity to build and maintain relationships at all organizational levels.

• Highly organized, self-motivated, and results-oriented, with exceptional attention to detail.

• Professional demeanor with significant business maturity and problem-solving skills.

• Strong proficiency in Microsoft Office and CRM platforms like Salesforce.

• Flexibility to work varied hours and travel occasionally for client meetings or industry events.

• Proficient business writing skills and analytical abilities, including the capacity to interpret business and technical documents.

• Availability to work Monday–Friday, 8:00 am–5:00 pm CST.

• Expected travel up to 5%, which may increase based on business requirements.

• Ability to fulfill the specified physical demands, with reasonable accommodations available.

🏝️ Benefits

• Personal and Sick Paid Time Off.

• 401k with a highly competitive match.

• 11 Paid Holidays.

• Medical/Dental and Vision coverage.

• Group Life Insurance, HSA/FSA options.

• Employee Assistance Program.

• Educational Assistance Program.

• Continuous training through the internal learning and development team.

• Monthly appreciation events.

• Opportunities for career advancement.