Account Manager – Group Level

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Take ownership of the group’s most valuable revenue-generating and strategic customer accounts.

• Foster retention, growth, and cross-product opportunities throughout the portfolio.

• Act as the senior relationship manager and primary point of contact for C-level executives.

• Guide strategic discussions with customers while brand teams deliver their services.

• Coordinate leads, consultants, and partner managers around a unified account strategy for each account.

• Manage the partnership aspect with monday.com, Asana, and Airtable partner teams.

• Enhance partner status, including achieving Gold, Platinum, and Partner of the Year designations.

• Develop the key account management function at the group level, encompassing account plans, QBRs, and expansion playbooks.

• Map key accounts by brand and formulate prioritized group account strategies.

• Cultivate senior relationships and comprehend decision-makers, customer strategies, and immediate priorities.

• Identify and pursue appropriate cross-brand and cross-platform expansion opportunities.

• Conduct QBRs and account evaluations alongside brand leads and partner managers.

• Achieve set expansion and retention objectives across the portfolio.

⛳️ Requirements

• Proven track record in senior enterprise or key account management.

• Experience in growing large, multi-stakeholder accounts with tangible results.

• Strategic and consultative approach engaging with C-level executives.

• Background in portfolio and solution selling across various products, including work management, data platforms, and AI.

• Political savvy with the ability to manage relationships while supporting internal leads.

• Capability to create playbooks and establish structure in uncertain environments.

• Proficient in both German and English.

• Comfortable operating across a pan-European landscape, including DACH, Benelux, UKI, Nordics, and France.

• Familiar with the ecosystems of monday.com, Asana, or Airtable, or quick to learn.

• Understanding of consulting and implementation economics.

• Passionate about AI and adept at leveraging AI effectively.

• Ability to navigate a matrixed role without direct authority over brand teams or their P&L.

🏝️ Benefits

• Full-time permanent position.

• A culture that promotes learning and personal growth.

• Opportunities to broaden your experience.

• A dynamic working environment.

• Direct access to group leadership, including the CEO and managing partners.

• Engagement with multiple partnerships across monday.com, Asana, Airtable, and AI and transformation.