Account Manager – German Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage a portfolio of high-value SME clients throughout European markets while fostering sustainable revenue growth.

• Actively engage with accounts through outreach initiatives, quarterly business reviews (QBRs), and regular check-ins.

• Recognize and implement upsell and cross-sell opportunities across various plans, card expenditures, invoicing, and credit options.

• Cultivate relationships with decision-makers and address client concerns effectively.

• Utilize account data, usage signals, and portfolio trends to prioritize outreach and commercial discussions.

• Observe account health indicators and proactively intervene with accounts that are at risk.

• Keep an organized pipeline and track activities in Salesforce.

• Leverage Modjo call intelligence to enhance performance and contribute to team learning initiatives.

• Collaborate closely with onboarding, product, and support teams to ensure clients receive the promised services.

• Achieve revenue expansion and ARPA growth while effectively minimizing voluntary churn.

⛳️ Requirements

• At least 2 years of experience in account management within the fintech or B2B SaaS sectors.

• Previous experience in outbound marketing or business development.

• Strong commercial acumen, focusing on revenue per account, potential for expansion, and portfolio diversity.

• Ability to make decisions based on data analysis.

• Comfortable operating in a dynamic environment where processes are still being established.

• Confident communicator capable of leading a QBR, providing constructive feedback, and escalating issues as necessary.

• Proficiency in English and a second European language: Italian, French, or German.

• Familiarity with Salesforce, GSuite, and Slack.

• Experience with Modjo or similar call tools is an advantage.

🏝️ Benefits

• Ongoing opportunities for personal and professional development.

• Flexibility to travel and work either remotely or in a hybrid model across Europe.

• Stock Options Program available to all team members.

• Continuous support and a caring atmosphere within a modern, friendly, and environmentally conscious corporate culture.

• Work & Swim Program: enjoy one month in a corporate apartment located in Cyprus.