Account Manager, FC, SMB, Hard Goods

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of commercial performance and GMV growth within a designated portfolio of clients.

• Serve as a trusted advisor throughout a year-long engagement with sellers.

• Enhance listings for increased visibility and conversion by optimizing titles, item specifics, pricing, imagery, and inventory depth.

• Conduct structured monthly business reviews with each seller.

• Convert performance insights into actionable growth strategies and execution plans.

• Leverage data and performance insights to prioritize impactful actions.

• Update internal and external partners on the progress of business initiatives.

• Deliver multi-tiered performance reporting.

• Assist sellers via email, phone, and virtual meetings.

• Address inquiries from sellers and provide valuable insights.

• Collaborate with internal teams to onboard clients, resolve issues, and ensure a smooth seller experience.

• Remain informed about trends in the eBay marketplace.

• Champion clients’ needs within the organization.

⛳️ Requirements

• 2–3+ years of experience in account management, client services, customer success, or a related field.

• Proven track record of driving revenue growth in a commercially focused environment.

• Confident presenter, capable of leading structured performance discussions.

• Exceptional communication and interpersonal skills with a consultative and strategic approach.

• Demonstrated ability to manage multiple accounts and projects in a fast-paced, results-oriented setting.

• Strong analytical and problem-solving abilities.

• Commitment to delivering measurable outcomes.

• Proficient in technology and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.).

• Associate’s degree required.

• Bachelor’s degree preferred or equivalent relevant experience.

• Experience in eCommerce, marketplace platforms, or B2C sales is advantageous.

• Remote positions are not eligible for U.S. visa sponsorship.

• Must be able to work in the specified United States/Utah location for this remote role.

🏝️ Benefits

• Target bonus.

• Restricted stock units (where applicable).

• Medical benefits.

• Financial benefits.

• Additional perks.

• 401(k) eligibility.

• Paid time off (PTO).

• Parental leave.