Account Manager – Existing Customers

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of a portfolio comprising Mid-Market customers along with select Enterprise accounts independently.

• Manage, prioritize, and delineate clear next steps for account opportunities and potential risks.

• Handle the renewal process of current contracts, from crafting proposals to coordinating with customers, negotiating prices, and finalizing agreements.

• Collaborate with the Customer Success team to pinpoint upsell and cross-sell opportunities and develop tangible prospects.

• Comprehend customer challenges and articulate the value of additional products or solutions effectively.

• Cultivate relationships with various stakeholders on the client side.

• Navigate intricate decision-making processes in a methodical manner.

• Record updates in Salesforce and Planhat.

• Maintain current information on opportunities and generate realistic forecasts for the sales pipeline.

⛳️ Requirements

• Approximately 2–3 years of experience in B2B sales, preferably within a SaaS setting.

• Background in Account Management, Inside Sales, New Business, or Existing Business.

• Experience managing Mid-Market and/or Enterprise clients.

• Understanding of complex stakeholder dynamics and decision-making processes in larger accounts.

• Proven experience with renewals, upselling, or cross-selling.

• Capability to clearly and customer-focused explain the value of a solution.

• Initial hands-on experience with pipeline management and forecasting.

• Ability to realistically evaluate opportunities and plan subsequent steps in a structured manner.

• Independent and organized working style, with the skill to manage multiple accounts and opportunities simultaneously.

• Effective and dependable communication skills, with adaptability to various interlocutors.

• Preferable: experience in fleet management or the automotive industry.

• Fluent in German and English (minimum C1 level).

🏝️ Benefits

• Transparent variable compensation model with fair and attainable targets.

• 30 days of vacation.

• Additional Mental Health Day.

• Clear opportunities for professional development.

• Annual budget for professional development.

• Access to Urban Sports Club.

• Subscription to Hrmony.

• JobRad program.

• Subsidy for the Deutschland-Ticket.

• Option for remote work from anywhere in Germany.

• Up to 12 weeks of remote work from abroad.

• Company events and team gatherings in Berlin.