Account Manager, Enterprise – West

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for assigned accounts, cultivating robust relationships at all organizational levels.

• Comprehend each client’s specific goals, challenges, and requirements to tailor Sitecore solutions accordingly.

• Proactively seek opportunities for upselling, cross-selling, and contract renewals to enhance revenue growth.

• Collaborate across departments with internal teams and utilize Sitecore’s partner network to provide outstanding client support.

• Formulate and implement strategic account plans to optimize client satisfaction, retention, and lifetime value.

• Remain informed on industry trends, competitive dynamics, and customer feedback to guide product improvements.

⛳️ Requirements

• Proven experience in software sales (full-cycle) or within a SaaS context.

• Background in account management/sales within an enterprise setting.

• Excellent communication skills with the ability to establish rapport and credibility with clients at all levels.

• Results-driven approach with an emphasis on enhancing customer satisfaction, retention, and revenue growth.

• Capacity to excel in a fast-paced, dynamic environment while managing multiple priorities effectively.

• Preferred experience in selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies.

• Experience delivering presentations to executive stakeholders on-site.

• Self-motivated individual with high emotional intelligence and self-awareness.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.