Account Manager, Enterprise – South East

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for assigned accounts, building robust relationships at all organizational levels.

• Gain a deep understanding of each customer's distinct goals, challenges, and needs, tailoring Sitecore solutions accordingly.

• Actively seek out opportunities for upselling, cross-selling, and contract renewals to enhance revenue growth.

• Work collaboratively with internal teams and utilize Sitecore’s partner network to provide outstanding client support.

• Create and implement strategic account plans aimed at maximizing client satisfaction, retention, and lifetime value.

• Remain informed on industry trends, competitive dynamics, and customer insights to guide product improvements.

• Oversee and develop relationships with current customers within the designated territory.

• Propel strategic growth, customer retention, and sustained customer success.

• Articulate the value of Sitecore solutions to various client demographics.

⛳️ Requirements

• Proven experience in software sales (full-cycle) or within a SaaS context.

• Background in account management or sales within an enterprise setting.

• Excellent communication skills with the capacity to establish rapport and credibility with clients across all organizational levels.

• Results-driven approach with a focus on enhancing customer satisfaction, retention, and revenue generation.

• Capability to excel in a fast-paced, dynamic environment while effectively managing multiple priorities.

• Preferred experience in selling technologies related to Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM).

• Experience presenting to executive stakeholders in person and demonstrating strong communication abilities.

• Driven, ambitious, self-motivated, naturally inquisitive, highly trainable, and possessing high emotional intelligence and self-awareness.

🏝️ Benefits

• Commitment to equal employment opportunities.

• Voluntary self-identification and confidential management of demographic data.

• Opportunity to collaborate with a diverse, passionate, and cooperative global team.

• Development of AI skills across various teams.