Account Manager, Enterprise – South East

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for assigned accounts, nurturing strong relationships at all organizational levels.

• Comprehend each client's distinct goals, challenges, and needs, tailoring Sitecore solutions to meet those requirements.

• Actively seek opportunities for upselling, cross-selling, and renewing contracts to enhance revenue growth.

• Work collaboratively with internal teams and utilize Sitecore’s partner network to provide exceptional client support.

• Create and implement strategic account plans to optimize client satisfaction, retention, and lifetime value.

• Keep abreast of industry trends, competitive dynamics, and customer insights to guide product improvements.

• Cultivate and expand relationships with current customers.

• Take ownership of customer relationships within the territory and drive strategic growth.

• Articulate the value of Sitecore solutions to diverse client audiences.

⛳️ Requirements

• Proven experience in full-cycle software sales or within a SaaS environment.

• Experience in account management or sales within an enterprise setting.

• Excellent communication skills, capable of establishing rapport and credibility with clients at all organizational levels.

• Results-driven approach focused on enhancing customer satisfaction, retention, and revenue growth.

• Ability to excel in a fast-paced, dynamic environment while managing multiple priorities effectively.

• Preferred experience in selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies.

• Experience delivering presentations to executive stakeholders on-site.

• A tenacious, ambitious self-starter with a natural curiosity, high coachability, emotional intelligence, and self-awareness.

🏝️ Benefits

• Equal employment opportunity workplace.

• Diverse, passionate, and collaborative global team.

• AI skills development across teams.