Account Manager – Enterprise Inside Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a portfolio of key customers with a focus on long-term revenue growth and retention.

• Propel account growth through multi-product offerings, renewals, upselling, cross-selling, and net revenue retention.

• Identify opportunities for expansion by analyzing usage data, customer maturity, organizational structure, and business objectives.

• Engage effectively with engineering leaders, technical stakeholders, and economic decision-makers.

• Foster customer relationships through regular face-to-face meetings, including onsite visits, to enhance rapport and expedite account growth.

• Assume full responsibility for a designated book of strategic accounts, focusing on retention, expansion, and net revenue growth.

• Cultivate trusted relationships with both technical users and executive stakeholders.

• Guarantee predictable renewals by emphasizing value, outcomes, and ROI prior to contract milestones.

• Identify and address renewal or contraction risks in collaboration with internal teams.

• Serve as the primary point of contact across internal teams.

• Maintain exemplary Salesforce practices to aid in forecasting and decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 5-8 years of experience in B2B SaaS.

• 2-3 years in a farming or Account Management-focused role.

• Proven track record of meeting and surpassing expansion, renewal, and net revenue retention goals.

• Recent experience specifically related to Account Management, Farming, Expansion, and Upselling/Cross-selling.

• Ability to work in region-aligned time zones based on customer coverage.

• Strong enthusiasm for technology and SaaS; exceptional customer-centricity and empathy; eagerness to thrive in a fast-paced, self-directed startup environment.

• Comprehensive understanding of Software SaaS and SaaS-related business models.

• Proficient in engaging and selling to technical audiences and executive-level stakeholders.

• Global Market Experience (Preferred): Prior exposure or success in international sales and account management is highly regarded.

• Bachelor’s degree required; Engineering or Technology background preferred.

• Regular in-person customer meetings, including onsite visits.

• Strong Salesforce hygiene is essential.

🏝️ Benefits

• Medical Insurance: Comprehensive coverage of INR 5,00,000 for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity as per the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (including Annual & Sick Leave) plus public holidays and special life-event leaves.

• Remote-First work environment that enables our team to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an exceptional remote work experience.