Account Manager, EMEA

This is a fully remote position, open to applicants in Sweden, +2 more countries.

📋 Description

• Acquire a comprehensive understanding of DoiT’s business operations, cloud management platform, support services, and client requirements.

• Sustain knowledge, context, and accountability for assigned clients.

• Oversee communication with vendor teams concerning customer growth opportunities and revenue potential.

• Manage customer support escalations until resolution and ensure high levels of customer satisfaction.

• Negotiate and finalize long-term commitments with key stakeholders.

• Identify new workload opportunities within clients’ cloud environments and SaaS solutions.

• Establish regular interactions with the full customer portfolio.

• Compile customer feedback to align products and solutions with client needs.

• Provide insights and requests to engineering teams to guide prioritization.

• Conduct quarterly customer reviews that cover project timelines, projected cloud-platform expenditures, and DoiT support and engagement.

• Maintain and enhance relationships with key cloud providers.

• Identify cost optimization opportunities within customer cloud environments.

• Collaborate with cloud vendor sales representatives on shared customers.

• Foster existing customer relationships, identify additional engagement opportunities, support vendor-team coordination, and ensure customer retention.

⛳️ Requirements

• Minimum of 3 years of experience in Account Management serving the EMEA market.

• At least 2 years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Experience in supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystem, or other cloud vendors.

• Excellent verbal and written communication skills in English and Swedish.

• Strong technical abilities that facilitate effective engagement with technical teams.

• Capacity to build influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with attention to detail.

• Ability to navigate from overarching concepts to minute details.

• Aspiration to grow within the organization and continuously expand skill sets.

• Cloud certifications are advantageous, including AWS Cloud Practitioner or Google Cloud Digital Leader certifications.

🏝️ Benefits

• Unlimited PTO.

• Flexible Working Options.

• Health Insurance.

• Parental Leave.

• Employee Stock Option Plan.

• Home Office Allowance.

• Professional Development Stipend.

• Peer Recognition Program.

• Flexible schedule that balances work and personal life.

• Opportunities to advance skills both professionally and personally.