Account Manager, EMEA

This is a fully remote position, open to applicants in Estonia, +2 more countries.

📋 Description

• Acquire a comprehensive understanding of DoiT’s business, cloud management platform, support, services, and customer requirements.

• Take ownership of customer context, communication, and relationships with vendor teams to showcase value and uncover revenue growth opportunities.

• Handle customer support escalations until resolution while ensuring a high level of customer satisfaction.

• Negotiate and finalize long-term agreements with key stakeholders.

• Discover new workload possibilities within customers’ cloud environments and SaaS solutions.

• Establish consistent engagement with the customer portfolio, balancing both strategic and emerging clients.

• Gather customer feedback to align products and solutions with their needs.

• Relay customer insights to engineering teams and assist in prioritizing development deliverables.

• Conduct quarterly customer reviews that cover project timelines, anticipated cloud platform expenditures, and DoiT support and engagement.

• Maintain and enhance relationships with key cloud providers.

• Identify opportunities for cost optimization in customer cloud environments.

• Collaborate with cloud-vendor sales representatives on shared customers.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management catering to the EMEA market.

• At least 2 years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Experience in supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystem, or other cloud vendors.

• Excellent verbal and written communication skills in both English and Swedish.

• Strong technical abilities to facilitate effective engagement with technical teams.

• Capability to build influential relationships.

• Exceptional operational and administrative skills.

• Analytical mindset with attention to detail.

• Ability to grasp both the broader perspective and finer details.

• A desire for personal growth within the organization and a commitment to continuously expanding skill sets.

• Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader certifications are advantageous.

🏝️ Benefits

• Unlimited PTO.

• Flexible Working Options.

• Health Insurance.

• Parental Leave.

• Employee Stock Option Plan.

• Home Office Allowance.

• Professional Development Stipend.

• Peer Recognition Program.

• Flexible schedule to balance work and personal life.

• Remote work.