Account Manager – Email Marketing, Klaviyo

This is a fully remote position, open to applicants in Asia.

📋 Description

• Manage relationships with a portfolio of eCommerce and DTC clients.

• Serve as the primary contact and trusted advisor for clients.

• Conduct regular client meetings to discuss performance, insights, and suggestions.

• Comprehend client objectives and convert them into clear priorities for the team.

• Direct email, lifecycle, and retention strategies across campaigns and flows.

• Collaborate with copywriters, designers, and Klaviyo specialists to ensure project momentum.

• Oversee campaign schedules, approvals, feedback, and deadlines.

• Evaluate deliverables for quality, accuracy, brand consistency, and strategic alignment.

• Track email performance and pinpoint opportunities for improvement.

• Communicate updates proactively, manage expectations, and identify potential issues.

• Ensure that clients feel informed, supported, and confident in the work delivered.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Client Services, or a related field.

• Experience working with eCommerce or DTC brands.

• Strong grasp of email marketing, lifecycle marketing, and retention strategies.

• Proficiency with Klaviyo.

• Comfortable discussing campaign performance, strategies, and recommendations with clients.

• Excellent communication skills and confidence in leading client discussions.

• Highly organized and capable of managing multiple clients and priorities.

• Strong attention to detail and commitment to follow-through.

• Fluent in English.

• Self-motivated, dependable, and comfortable working independently.

• Willingness to work during Australian hours.

• Full-time availability during Australian working hours.

🏝️ Benefits

• Full-time availability during Australian working hours.

• Fully remote work arrangement.