Account Manager – eCommerce Marketing Agencies

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee relationships with a selection of eCommerce and DTC clients

• Act as a reliable point of contact, grasping client objectives, expectations, and business priorities

• Facilitate client meetings, performance evaluations, and routine account assessments

• Track marketing performance and convert data into actionable insights

• Collaborate with internal experts, including email marketers, copywriters, designers, media buyers, and other members of the delivery team

• Manage timelines, deliverables, approvals, and client feedback effectively

• Discover opportunities to enhance campaign performance, client retention, and overall account development

• Proactively relay updates, address issues, and manage client expectations

• Be considered for Account Management roles within eCommerce marketing agencies and emerging brands

⛳️ Requirements

• Proven experience as an Account Manager, Client Success Manager, or in a comparable client-facing position within an eCommerce or digital marketing agency

• Familiarity with eCommerce or DTC brands

• Strong knowledge of email marketing and Klaviyo, including campaigns, flows, segmentation, and performance indicators

• Ability to interpret marketing performance data and share valuable insights

• Experience in coordinating cross-functional marketing and creative teams

• Excellent written and verbal communication abilities

• Highly organized, proactive, and comfortable managing several client accounts

• Capable of working independently and taking charge of client relationships and deliverables

• Experience with Shopify-based brands (a plus)

• Background in email and SMS marketing, paid media, retention, or lifecycle marketing (a plus)

• Ability to manage multiple eCommerce accounts concurrently (a plus)

• Familiarity with Klaviyo, Shopify, ClickUp, Asana, Slack, or similar tools (a plus)

🏝️ Benefits

• Competitive salary and performance bonuses

• Opportunities for professional growth and development

• Flexible working environment and remote work options

• Access to a supportive and collaborative team culture