Account Manager – E-commerce

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee designated clients and their e-commerce platforms

• Strategize, brief, monitor, and implement email, SMS, pop-up, and flow marketing initiatives

• Manage client-agency interactions and ensure effective communication

• Formulate and execute marketing plans aimed at enhancing conversions, sales, and client revenue

• Lead a team of Copywriters, Designers, and Account Managers’ Associates

• Create campaign timelines, assign creative tasks, and ensure timely delivery of campaigns

• Gather and analyze consumer as well as campaign data to detect trends and establish weekly objectives

• Provide reports on email campaign revenue, top-performing campaigns, A/B testing outcomes, and optimization strategies

• Work collaboratively with cross-functional teams to address client inquiries and roll out new services and products

• Resolve issues related to client satisfaction and campaign performance

• Manage client expectations and assist in minimizing client turnover

• Identify and propose opportunities for service expansion through targeted upselling initiatives

• Investigate industry best practices and share insights with Account Managers’ Leads, Head of Account Managers, and Service Director

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position

• At least 6 months of experience in email marketing

• Demonstrated success in a leadership capacity, particularly in managing creative teams

• Ability to work autonomously while upholding high work standards

• Strong accountability, responsiveness, and capacity to meet deadlines

• Excellent problem-solving, critical thinking, and analytical abilities

• Growth-oriented and results-focused mindset; capable of accepting constructive feedback

• Exceptional interpersonal, verbal, and written communication skills in English; fluency in English is essential

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Knowledge of email marketing, e-commerce, or Klaviyo

• Availability from Monday to Friday, 3-6 PM BCN time

• Ability to work 30-35 hours weekly, totaling approximately 140 hours monthly

• Reliable internet connection and access to a laptop or PC

• Capability to participate in virtual video conferences

• Quick learner with strong time management, focus, productivity, and efficiency skills

• Comfortable in a remote working environment

🏝️ Benefits

• Full-time commitment with the first two months compensated at the full rate during the trial-and-adaptation phase

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months

• Role and workload reassessment after 6-12 months