Account Manager – E-commerce

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee designated clients and their respective e-commerce platforms

• Strategize, outline, monitor, and implement email, SMS, pop-up, and flow marketing initiatives

• Manage the relationship between clients and the agency, ensuring effective communication

• Formulate and execute marketing strategies aimed at enhancing conversions, sales, and client revenue

• Lead teams comprising Copywriters, Designers, and Associate Account Managers

• Develop campaign calendars, provide briefs for campaigns, assign creative tasks, and ensure punctual delivery

• Track campaign performance and enhance email marketing outcomes

• Respond swiftly to client inquiries and conduct regular client meetings

• Gather and analyze consumer demographic and trend information

• Establish weekly objectives and report on revenue, top-performing campaigns, A/B testing, and optimization strategies

• Collaborate with the Service Department to uphold standards and achieve client KPIs

• Address client retention and implement strategies to reduce churn

• Resolve client satisfaction and campaign performance challenges

• Serve as a conduit between clients and cross-functional teams for new services and products

• Identify prospects for expanding client services and propose upselling opportunities

• Research industry best practices and share insights with leadership

• Assist with internal service-related tasks and engage in group calls and training sessions

• Report directly to the Account Managers' Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing capacity

• At least 6 months of experience specifically in email marketing

• Proven success in a leadership position, particularly in managing creative teams

• Capacity to work autonomously while maintaining high work standards

• Strong accountability, responsiveness, and ability to meet deadlines

• Proficient in problem-solving, critical thinking, and analytical skills

• Growth-oriented and results-driven mindset

• Exceptional interpersonal, verbal, written, communication, and presentation abilities

• Quick learning and adaptability skills

• Excellent time management, focus, productivity, and efficiency

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Knowledge of email marketing, e-commerce, or Klaviyo is advantageous

• Availability and responsiveness from Mondays to Fridays between 3-6 PM BCN time

• Ability to consistently work 30-35 hours weekly, totaling approximately 140 hours monthly

• Reliable internet connection and access to a laptop or PC

• Capability to participate in virtual video meetings

• Proficient in English

• Willingness to both give and receive constructive feedback

• Comfort in a remote work environment

• Must agree to a non-disclosure agreement

• Exclusivity agreement in place, preventing similar employment while engaged with Hustler Marketing

• 30-day notice period required following the initial two-month period

🏝️ Benefits

• Fixed-rate monthly salary compensated in USD

• Trial and adaptation phase compensated at the full rate

• Routine performance evaluations every 9-12 months, with the first evaluation occurring after 3-6 months

• Role and workload reassessment after 6-12 months