Account Manager – E-commerce

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee assigned clients and their e-commerce platforms by planning, briefing, monitoring, and executing marketing initiatives.

• Manage and nurture relationships between clients and the agency.

• Design and implement strategies for email, SMS, pop-up, and flow marketing.

• Lead a team of Copywriters, Designers, and Account Managers’ Associates.

• Organize campaign calendars, brief campaigns, assign creative tasks, and ensure timely delivery.

• Track campaign performance and enhance email marketing effectiveness.

• Maintain consistent communication with clients and conduct client meetings.

• Gather and evaluate consumer demographic data and trends.

• Establish weekly targets and report on email marketing performance, revenue, A/B testing, and optimization efforts.

• Collaborate with the Service Department and cross-functional teams to achieve client KPIs.

• Address issues related to client satisfaction and campaign performance.

• Manage client retention and implement strategies to reduce churn.

• Identify opportunities to broaden services and develop targeted upsell campaigns.

• Investigate industry best practices and present insights to leadership.

• Assist with internal service-related requirements.

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing role.

• At least 6 months of experience specifically in email marketing.

• Demonstrated success in a leadership position, particularly in guiding creative teams.

• Capability to work independently while maintaining high work standards.

• Strong accountability, responsiveness, and ability to meet deadlines.

• Proficient problem-solving, critical thinking, and analytical skills.

• Growth-oriented and results-driven mindset; ability to accept constructive feedback.

• Exceptional interpersonal, verbal, and written communication abilities.

• Quick learner with the ability to adapt promptly.

• Outstanding time management, focus, productivity, and efficiency.

• Familiarity with tools such as Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Availability and responsiveness from Mondays to Fridays between 3-6 PM BCN time.

• Ability to work 30-35 hours weekly, totaling around 140 hours per month.

• Reliable internet connection and a laptop or PC; capacity to participate in virtual video meetings.

• Proficiency in English.

• Experience with email marketing, e-commerce, or Klaviyo is an asset.

• Experience in remote work, account management, or agency roles is a plus.

🏝️ Benefits

• Full-time position with a fixed-rate monthly salary paid in USD.

• The initial two months serve as a trial and adaptation phase, compensated at the full rate.

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months.

• Role and workload reassessment after 6-12 months.