Account Manager – E-commerce

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee designated clients and their online retail platforms.

• Strategize, brief, monitor, and implement marketing campaigns aimed at boosting conversions and sales.

• Manage the relationship between clients and the agency for the assigned accounts.

• Create and execute marketing strategies that encompass email campaigns, SMS campaigns, pop-ups, and automated flows.

• Supervise Copywriters, Designers, and Account Managers’ Associates.

• Develop campaign calendars, provide briefs for campaigns, allocate creative tasks, and ensure timely delivery.

• Track campaign performance and enhance email marketing outcomes.

• Address client needs and expectations effectively.

• Convey client marketing requirements to internal teams.

• Maintain consistent communication with clients and lead meetings.

• Gather and assess consumer demographics, trends, campaign data, revenue, A/B testing results, and optimization strategies.

• Establish new client objectives weekly and provide regular updates on campaign performance.

• Collaborate with the Service Department and cross-functional teams to achieve client KPIs.

• Ensure client satisfaction and implement strategies to prevent client churn.

• Resolve client-related issues and campaign performance challenges.

• Identify opportunities for service expansion and present upselling proposals to clients.

• Research industry best practices and share insights with Account Managers’ Leads, Head of Account Managers, and the Service Director.

• Assist with internal service-related tasks.

• Engage in group calls and training sessions for Account Managers.

• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position.

• At least 6 months of experience specifically in email marketing.

• Demonstrated success in a leadership capacity, particularly in guiding creative teams.

• Experience in managing client accounts and executing email marketing strategies.

• Ability to work autonomously while upholding work quality standards.

• High levels of accountability, responsiveness, and capacity to meet deadlines.

• Strong problem-solving, critical-thinking, and analytical abilities.

• A mindset focused on growth and results.

• Exceptional interpersonal, verbal, written, communication, presentation, and leadership skills.

• Quick learning and adaptability.

• Excellent time management skills, concentration, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Knowledge of email marketing, e-commerce, or Klaviyo is a plus.

• Experience with remote work is beneficial.

• Availability and responsiveness during Mondays to Fridays between 3–6 PM BCN time.

• Consistent ability to work 30–35 hours per week, averaging approximately 140 hours per month.

• Reliable internet connection, laptop or PC, and capacity to participate in virtual video conferences.

• Proficiency in English.

• Willingness to receive and provide constructive feedback.

• Agreement for exclusivity, preventing similar employment while working with Hustler Marketing.

🏝️ Benefits

• Paid trial-and-adaptation period at the full rate.

• Regular performance evaluations every 9–12 months, with the initial review occurring after 3–6 months.

• Reevaluation of role and workload after 6–12 months.

• Full-time commitment with a fixed monthly salary paid in USD.

• Contractor status upon signing a non-disclosure agreement.