Account Manager – E-commerce

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee designated clients and their e-commerce platforms.

• Strategize, brief, monitor, and implement email, SMS, pop-up, and flow marketing initiatives.

• Manage relationships between clients and the agency, ensuring effective communication.

• Formulate and execute marketing strategies aimed at enhancing conversions, sales, and revenue.

• Supervise Copywriters, Designers, and Account Managers’ Associates.

• Create campaign calendars, provide campaign briefs, delegate creative tasks, and ensure timely execution.

• Assess campaign performance to enhance email marketing outcomes.

• Gather and analyze consumer demographics, trends, revenue data, A/B testing results, and campaign metrics.

• Establish weekly objectives and report on campaign performance and optimization strategies.

• Work in conjunction with the Service Department and cross-functional teams to achieve client KPIs.

• Address client satisfaction and campaign performance challenges.

• Handle client requests, meetings, expectations, and requirements.

• Diminish client churn by implementing effective retention strategies.

• Identify opportunities for service expansion and develop targeted upselling campaigns.

• Investigate industry best practices and share insights with leadership.

• Engage in Account Managers’ calls, training sessions, and skill enhancement workshops.

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director.

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position.

• At least 6 months of experience specifically in email marketing.

• Demonstrated success in a leadership capacity, particularly in guiding creative teams.

• Capability to work autonomously without sacrificing quality standards.

• High levels of accountability, responsiveness, and the ability to adhere to deadlines.

• Strong problem-solving, critical thinking, and analytical abilities.

• A growth-oriented and results-driven mindset.

• Exceptional interpersonal, verbal, and written communication skills.

• Quick learner with the ability to adapt swiftly.

• Excellent time management, focus, productivity, and efficiency.

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.

• Knowledge or experience in email marketing, e-commerce, or with Klaviyo.

• Availability and responsiveness from Monday to Friday, 3–6 PM BCN time.

• Capacity to consistently work 30–35 hours per week (around 140 hours monthly).

• Reliable internet connection and access to a laptop or PC.

• Ability to participate in virtual video meetings.

• Proficiency in English.

• Willingness to both give and receive constructive feedback.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• Full pay during the trial and adaptation period for the first two months.

• Regular performance evaluations every 9–12 months, with the first review after 3–6 months.

• Re-assessment of the role and workload after 6–12 months.

• Flexible remote work arrangement.