Account Manager – Dealer Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field representatives.

• Foster trusted relationships that enhance long-term loyalty and strategic alignment.

• Perform proactive business reviews, executive updates, and maintain ongoing communication touchpoints.

• Manage renewal preparations, negotiation strategies, and contract execution for assigned accounts.

• Identify at-risk accounts and work collaboratively on recovery plans.

• Develop annual and quarterly account plans that encompass goals, product adoption, expansion opportunities, and risk mitigation strategies.

• Drive revenue growth through cross-selling and upselling of DMS, CRM, Service, and Marketing modules.

• Collaborate with Solution Performance Managers and Subject Matter Experts to enhance product adoption and dealership outcomes.

• Track product utilization, customer satisfaction, support ticket trends, and performance KPIs.

• Formulate action plans to address customer health indicators.

• Resolve escalations, integration issues, and workflow discrepancies by working with cross-functional teams.

• Partner with Customer Success, Product, Support, Professional Services, and Marketing teams.

• Provide insights from the field on product improvements, competitive challenges, barriers to adoption, and dealer operational needs.

• Travel is required 60–75% of the time, depending on territory size and dealer visit obligations.

⛳️ Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.

• Strong knowledge of dealership workflows across fixed operations, variable operations, CRM, and marketing.

• Proven experience managing a customer portfolio, with responsibility for retention and growth.

• Outstanding communication, relationship-building, and presentation abilities.

• Capacity to analyze data and convert insights into actionable customer recommendations.

• Preferred: Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.

• Preferred: Background in dealership operations (BDC, service lane, sales management, or digital marketing).

• Preferred: Knowledge of OEM programs, certification requirements, and compliance standards.

• Preferred: Previous success in utilizing account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks).

🏝️ Benefits

• 60–75% travel required based on territory size and dealer visit obligations.