Account Manager – DACH

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as the strategic lead for clients within the designated portfolio.

• Establish strong relationships with clients while comprehending their business goals, needs, and priorities, and aligning Constructor's solutions accordingly.

• Oversee intricate enterprise renewal and upsell processes from initiation to completion.

• Showcase product functionalities and articulate business and economic advantages to stakeholders ranging from business champions to C-Suite executives.

• Identify and manage risks associated with the assigned portfolio.

• Gain in-depth knowledge of clients’ business requirements and Constructor’s offerings to inform clients about new use cases, features, and integrations.

• Recognize and cultivate potential upsell opportunities.

• Maintain internal systems and participate in internal meetings to document and convey customer status, needs, risks, upcoming renewal actions, and upsell initiatives.

• Collaborate with teams across Customer Success, Sales, Product, Marketing, Data Science, Engineering, Solutions Engineering, and Solutions Architecture.

• Relay customer insights to the Product team, create advocacy opportunities for Marketing, and ensure organizational awareness of use cases and customer health.

⛳️ Requirements

• At least 3+ years of demonstrated experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales at a SaaS company, ideally one that engages with ecommerce clients.

• Proficiency in the German language is essential.

• Proven capability to influence, present to, and foster deep relationships with customers, particularly at the VP+ level.

• Established ability to identify and effectively manage risks within a portfolio in a timely manner.

• Proven experience in educating clients on new use cases, features, and integrations that provide added value and identify potential upsell opportunities.

• Demonstrated track record of managing complex enterprise renewal and upsell processes from beginning to end, showcasing product and business/economic benefits to stakeholders from business champions to C-Suite executives.

• Proven history of achieving and surpassing individual retention and expansion targets.

• Capability to attend and ensure the success of Quarterly Business Reviews with clients.

• Proven ability to manage multiple Account Management projects and recurring tasks while maintaining exceptional attention to detail.

• Proven experience working collaboratively with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams.

• Strong knowledge and understanding of ecommerce business needs, KPIs, terminology, and trends.

• Solid grasp of analytics and statistics, particularly in analyzing and presenting ecommerce, A/B testing, and conversion datasets.

• Proven ability to acquire and maintain an up-to-date understanding of Constructor’s evolving products and capabilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible working arrangements to support work-life balance.

• Engaging company culture with team-building activities.