Account Manager, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate professional relationships with clients while assisting them in enhancing their dealership's online visibility through websites and digital marketing solutions.

• Sustain customer relationships, add value, retain clientele, and market additional services related to marketing and website enhancements.

• Articulate the execution and benefits of Dealer Spike's services to enhance website traffic, generate qualified leads, and achieve customer outcomes.

• Grasp all aspects of Dealer Spike's website and marketing products and services.

• Conduct monthly reporting calls with clients.

• Oversee assigned accounts with an emphasis on revenue growth and retention while delivering outstanding customer service.

• Promote and market additional services related to marketing and website enhancements; offer product training and consult on optimal practices.

• Evaluate and track website and marketing services for quality standards and success; propose proactive solutions to boost website traffic and leads.

• Collaborate with the Site Production Team to ensure smooth client onboarding, go-live, and website introduction processes.

• Address incoming customer feedback, offer solutions and alternatives, and follow up to ensure issues are resolved.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Recognize retention risks and take proactive measures to mitigate them.

• Enhance job knowledge through educational opportunities.

⛳️ Requirements

• Over 2 years of experience in Customer Service.

• At least 1 year of experience in Digital Marketing is preferred.

• Familiarity with CRM systems is preferred.

• Excellent time management and organizational abilities.

• Strong communication and interpersonal skills.

• An adaptable, energetic, and team-oriented attitude.

• Capability to type at least 45 words per minute.

• Proficient multitasking abilities.

• Competent in Microsoft Word, Excel, and Outlook.

• Basic knowledge of Google Apps.

• Strong technical aptitude and a quick learning ability.

• Candidates must not reside in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedule and supportive work environment.