Account Manager, CRO

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary liaison for designated clients, facilitating regular meetings and communications.

• Foster collaboration among design, development, and strategy teams by providing clear briefs, timelines, and acceptance criteria.

• Oversee POD execution in tandem with Account Directors, designers, and developers.

• Relay project status, updates, and recommendations to both clients and internal teams.

• Manage a client portfolio of 5–10 accounts, generating approximately $27K+ in monthly recurring revenue.

• Sustain 90% of the monthly recurring revenue from the client portfolio.

• Anticipate client requirements, pinpoint growth opportunities, and identify potential risks.

• Provide support to other accounts in the capacity of an Account Manager as needed.

• Utilize AI tools and Power Digital's Nova ecosystem to enhance efficiency and quality of output.

• Stay informed about industry trends, emerging technologies, and best practices.

• Achieve KPIs related to client communication, timely Asana deliveries, ticket management, deliverable quality, client satisfaction, and resolution of escalations.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Business, Communication, or a related discipline.

• 1-3+ years of experience in account management within a marketing agency setting.

• Solid understanding of marketing strategies, digital marketing, and advertising principles.

• Proficiency in project management tools such as ClickUp, Basecamp, and Asana.

• Outstanding written and verbal communication abilities, alongside presentation skills.

• Leadership experience with the capability to mentor and support junior team members.

• Familiarity with agile methodologies, particularly Scrum.

• Exceptional organizational abilities and attention to detail.

• Strong critical and strategic problem-solving skills.

• Capacity to manage multiple clients while ensuring quality and responsiveness.

• Excellent relationship-building skills with clients.

• Proficiency in English at a minimum B2 level.

• Experience or familiarity with AI tools is advantageous.

🏝️ Benefits

• Equal Opportunity Employer.

• Power Digital does not impose any application, processing, or training fees at any stage of the recruitment or hiring process.