Account Manager – Core Business

This is a fully remote position, open to applicants in Maine.

📋 Description

• Serve as the internal liaison for clients, overseeing all facets of onboarding and implementation.

• Cultivate enduring relationships and trust with current clients by addressing inquiries and setting realistic expectations.

• Utilize discretion and independent judgment to manage projects related to the onboarding of new client groups.

• Offer services and insights regarding CBG products.

• Address client issues and utilize internal resources and systems for handling grievances and appeals.

• Contribute to the team’s service delivery performance and provide daily progress reports.

• Work collaboratively with other departments to assist in the creation and design of client presentations.

• Foster and maintain strong relationships with self-funded medical, dental, and ancillary benefit client groups.

• Report directly to the Director of Client Services and collaborate effectively with the Executive Manager.

⛳️ Requirements

• Associate degree or two years of equivalent experience in a related business field.

• One to three years of experience within the health benefits or insurance industry.

• Outstanding interpersonal skills and written communication abilities.

• Capacity to work independently as well as within team environments.

• Intermediate proficiency in Microsoft Office Suite.

• Knowledge of Third Party Administration (TPA) is a plus.

• Ability to prioritize daily responsibilities effectively.

• Employment eligibility must be verified through E-Verify.

🏝️ Benefits

• Excellent medical, dental, and vision insurance coverage.

• Biannual employer contributions to HSA, covering 50% of the HDHP plan’s annual deductible.

• Company-sponsored Basic Life and Accidental Death & Dismemberment insurance.

• Company-covered Short-Term and Long-Term Disability insurance.

• Flexible Spending Accounts available.

• 401(k) Retirement Plan with an employer match of up to 6%.

• Fully vested after three years of employment.

• More than 10 paid holidays each year.

• Fully paid half-day Summer Fridays.

• Generous paid vacation and sick leave policies.

• One Annual Paid Volunteer Day.

• Annual Tuition Reimbursement program.

• Annual Health and Wellness Reimbursement benefits.

• Numerous enjoyable company events throughout the year.