Account Manager – Client Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Build and nurture robust, long-lasting relationships with designated clients

• Act as the main point of contact following the sale

• Regularly check in with clients on a weekly, biweekly, or monthly basis

• Recognize potential issues and address them to aid in client retention

• Handle client disputes with poise, professionalism, and efficiency

• Ensure clients comprehend and remain in sync with their service strategy

• Maintain schedules for internal teams providing client services

• Assist with onboarding, kickoff meetings, training sessions, launches, and early success monitoring

• Convey agendas, meeting recaps, and subsequent steps

• Introduce and facilitate the adoption of new services and upselling opportunities

• Address client inquiries and requests through the support inbox or helpdesk

• Record client interactions in accordance with SOPs and keep comprehensive meeting and communication notes

• Discover opportunities to broaden services or enhance outcomes

• Encourage upselling, referrals, and feedback from pleased clients

• Collaborate with internal teams on solutions for next steps

• Monitor tasks, communicate progress, adhere to and refine SOPs, checklists, and processes

• Elevate issues and assist in troubleshooting solutions

• Develop, oversee, and distribute client satisfaction surveys

• Detect trends and areas for improvement

• Promote retention initiatives, including appreciation gestures, gifts, or loyalty programs

⛳️ Requirements

• Candidates must be based in Mexico

• Clear and articulate spoken English is essential

• Exceptional written English skills

• Strong attention to detail is required

• Previous experience in client-facing roles and/or account management

• Client-focused, solution-oriented mindset

• Strong problem-solving abilities

• Good understanding of digital marketing principles and digital advertising

• Reliable computer and internet connectivity

• Availability from Monday to Friday, 8:00 am to 5:00 pm EST, with Fridays concluding at noon

• Submit no more than two paragraphs detailing your interest and experience in managing client matters

• Provide a one-minute introductory video discussing your marketing or marketing team experience

• Attach a resume

🏝️ Benefits

• Fully remote position

• Fridays conclude at noon

• Unlimited paid time off (PTO)

• Supportive and collaborative team environment

• Opportunity for advancement into senior client success or account leadership roles