Account Manager – Client-Facing

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of client relationships for a selection of eCommerce brands, serving as the main point of contact and trusted advisor.

• Facilitate bi-weekly meetings with clients, transforming data into clear strategic narratives and actionable next steps.

• Analyze performance across key metrics and accounts, identifying trends, opportunities, and potential risks in advance.

• Provide strategic direction across the entire funnel by interpreting performance data and suggesting growth priorities.

• Convert client communications into actionable internal guidance for channel teams.

• Proactively demonstrate value and impact to ensure strong client retention.

⛳️ Requirements

• Over 3 years of experience in Account Management or a comparable client-facing role.

• Preference for candidates with agency experience.

• Deep understanding of performance marketing fundamentals and digital channels, including paid media, CRO, creative, and SEO.

• Proficient in extracting insights from eCommerce metrics such as ROAS, AOV, and LTV, and able to communicate these insights effectively.

• Exceptional skills in client relationship management and communication.

• Strong organizational skills and ability to follow through on meetings, action items, and internal coordination.

• Experience overseeing client relationships and guiding strategy for performance-driven accounts, particularly in the eCommerce sector.

🏝️ Benefits

• Fully remote position.

• Health insurance coverage.

• 401(k) plan with employer matching contributions.

• Three weeks of combined PTO and sick leave.

• Ten paid holidays per year.

• Quarterly learning stipend of $500.