Account Manager, Channel Success

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the acquisition of new business from small partners and MSPs, including deal registration, partner communication, and internal follow-up.

• Manage the post-sales journey for a portfolio of customer accounts sourced through channels, aiding in onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.

• Act as the main contact for the end-user customer at Patch My PC while coordinating with the originating partner regarding renewals, upgrades, deal registration, and other commercial endeavors.

• Collaborate closely with the Partner Development Manager to synchronize on renewal strategies, opportunities for expansion, and partner engagement.

• Foster trusted relationships with partners and customers through timely communication, proactive advice, and a consistently high-quality experience.

• Ensure precise CRM records are kept for device counts, renewal dates, partner tiers, and partner attribution.

• Highlight adoption signals, health metrics, and satisfaction feedback to enhance account strategies.

⛳️ Requirements

• A minimum of 3 years of experience working with channel partners, MSPs, resellers, or distributors in roles such as account management, channel sales, partner management, or similar fields.

• Experience in managing B2B technology accounts within an indirect or channel-influenced sales setting, with a knack for establishing strong end-user relationships while respecting the commercial ownership of the originating partner.

• Strong business insight with the capability to identify renewal risks, expansion opportunities, and customer health signals while providing a consultative experience for partners.

• Proven track record of managing a high-volume portfolio, prioritizing competing demands, and consistently delivering exceptional experiences for both partners and customers.

• Demonstrated ability to collaborate effectively across Sales, Customer Engineering, Marketing, and Operations to achieve successful customer outcomes.

• Excellent organizational skills with the capacity to juggle multiple priorities while ensuring a high level of accuracy and follow-through.

🏝️ Benefits

• Internet Stipend

• Pension: 200% match up to 10%

• Death In Service & Income Protection

• Health & Wellness Benefit

• Annual Leave

• Holiday Days

• Volunteer Days

• Sick Leave

• Bereavement Leave

• Tuition Reimbursement

• Charitable Donation

• Matching Gym & Fitness Reimbursement