Account Manager, Business Services

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee designated customer relationships through onboarding, installation, post-sales engagement, account assessments, retention strategies, and service enhancements.

• Advocate for Blue Stream products, encompassing video, high-speed internet, and voice services.

• Offer continuous sales support to designated business clients and serve as a trusted customer representative.

• Collaborate with account teams on kick-off meetings, project updates, customer activations, testing, and service initiation.

• Manage order processing and customer accounts from post-sale to installation.

• Assist customers with billing questions and general service inquiries.

• Work alongside sales teams to enhance customer relationships, generate referrals, promote upselling, and identify new opportunities.

• Handle multiple clients simultaneously while ensuring timely delivery of products and services.

• Conduct customer meetings and relay needs and requests to the relevant departments.

• Perform proactive account evaluations and customer satisfaction check-ins; create improvement plans in collaboration with management.

• Aid customer operations in intricate situations.

• Liaise with Project Management on new construction initiatives and provide updates on internal service metrics and project progress.

• Cultivate and sustain long-term account relationships, retain clientele, and maximize revenue through customer satisfaction.

⛳️ Requirements

• At least five years of relevant experience.

• Familiarity with the I-COMS billing system is preferred.

• Skilled in CRM platforms such as salesforce.com, Zoho, HubSpot, and other similar tools.

• Capable of communicating in English; bilingualism in any language is advantageous.

• Competent in organizing and prioritizing tasks effectively.

• Proficient in Microsoft Office Suite, including Excel and PowerPoint.

• Background in cable or telecommunications is preferred.

🏝️ Benefits

• Medical, Dental and Vision

• PTO & Holidays

• 401K + Match

• Life Insurance

• FSA & HSA

• Short Term/Long Term Disability

• Legal Plan Support & EAP