Account Manager – Business Information Services

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Enhance the value of services acquired by the designated client portfolio in alignment with company objectives.

• Suggest and negotiate contract renewals in accordance with established renewal and pricing guidelines.

• Seek upsell and cross-sell opportunities to boost contract value.

• Carry out account management tasks, including welcome meetings, regular visits and calls, as well as renewal and upsell initiatives.

• Assist clients with contract inquiries, clarify terms and procedures, and advocate for their interests within Coface.

• Monitor clients’ actual usage of purchased services and facilitate improved utilization.

• Update relevant CRM systems as needed.

• Generate reports and provide information regarding the managed portfolio.

• Create presentations, charts, and analytical reports as necessary.

⛳️ Requirements

• A minimum of 6 years of previous experience in a similar role within the Financial/Business Information sector.

• A certificate or degree in Finance, Management, or related fields is advantageous.

• A strong level of business acumen and commercial insight.

• In-depth understanding of financial services and the needs of corporate clients.

• Exceptional communication, negotiation, and interpersonal abilities.

• Capability to collaborate effectively with all levels across the region.

• A customer-focused mindset aimed at fostering long-term relationships.

• Proficient in business-level English, both written and spoken.

• Skilled in Microsoft Office applications: Outlook, Word, and Excel.

🏝️ Benefits

• Opportunities for career advancement (locally and internationally) within a global organization.

• A supportive culture that encourages initiative, learning from mistakes, and celebrating achievements.

• Hybrid work options available.

• Flexible morning scheduling.

• Medical subscription.

• Lunch vouchers.

• Gift vouchers for Christmas and Easter.

• Vacation vouchers.

• Bookster access.

• Speexx learning opportunities.

• Ongoing professional training and development courses.