Account Manager – Business Development, Therapeutic Cellular Solutions

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the main account manager for designated customer accounts

• Foster robust customer relationships and coordinate internal resources effectively

• Provide outstanding customer support and ensure account retention

• Assist in contract management for both new and existing clients, which includes amendments, renewals, execution, and compliance

• Evaluate customer needs, market trends, and business performance data to facilitate account growth and expansion

• Discover growth opportunities and participate in strategic account planning with Business Development

• Work collaboratively with Business Development, Operations, Legal, Finance, and various cross-functional teams

• Aid in new business development, customer onboarding, agreement implementation, and operational excellence

• Build and maintain relationships with customers, external stakeholders, and strategic partners

• Recognize process improvements in account management, customer experience, and contract administration

• Create and distribute customer communications, account updates, and marketing materials

• Assess inbound opportunities, evaluate lead viability, and assist in converting qualified prospects into new business opportunities

• Conduct market and customer research while analyzing business trends

⛳️ Requirements

• A bachelor’s degree is required

• At least 3 years of relevant professional experience

• Proven experience in managing client relationships, customer accounts, and contract-driven business partnerships

• Demonstrated experience in reviewing, administering, negotiating, or managing customer contracts

• Strong skills in operational collaboration and cross-functional partnerships

• Established problem-solving and issue-resolution skills

• Ability to interpret contractual obligations and effectively communicate requirements to both internal and external stakeholders

• Advanced proficiency in Microsoft Office applications, especially Excel

• Excellent technical communication skills

• Capability to work efficiently in a team-oriented environment

• Willingness to travel 10–25%

• Experience in healthcare account management, contract management, or business development support

• Preferred experience in life sciences, healthcare, biotechnology, or pharmaceutical industries

• Knowledge or experience in the Cell & Gene Therapy industry is preferred

• Prior technical communication experience within a scientific or healthcare environment is preferred

• The selected candidate must reside anywhere in the United States

🏝️ Benefits

• Medical, Dental, and Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year, depending on job type and tenure

• 11 paid holidays, including six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance programs

• Short + Long Term Disability and Insurance

• Service Awards and recognition programs

• Fully remote work-from-home arrangement

• Mentorship opportunities that foster growth along a purposeful career path