Account Manager, Bilingual Spanish – English

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Oversee daily communication with assigned clients

• Organize and facilitate monthly client calls or Zoom meetings

• Deliver performance reports and clearly articulate completed work

• Gather client feedback and relay it to the internal team

• Monitor deliverables, deadlines, approvals, and follow-up actions

• Collaborate with content writers, graphic designers, video editors, SEO specialists, web developers, and other departments

• Recognize dissatisfied, inactive, or unresponsive clients before they pose a cancellation risk

• Record client discussions, action items, and subsequent steps in the CRM or project management system

• Facilitate upselling opportunities by identifying additional client requirements

• Ensure that every client feels acknowledged, supported, and enthusiastic about their growth

• Maintain regular monthly communication with clients

• Document and respond to client feedback

• Identify account risks promptly

• Guarantee timely completion of deliverables

• Enhance client relationships, retention, and account expansion

⛳️ Requirements

• Excellent communicator with strong follow-up abilities

• Well-organized and detail-oriented

• Comfortable engaging with clients via phone and Zoom

• Capable of managing multiple accounts simultaneously

• Familiar with marketing, social media, websites, SEO, or creative services

• Ability to hold internal teams accountable and drive progress

• Professional, proactive, positive, and focused on solutions

• Willing to work within US time zones (PST, EST, CST)

• High school diploma or equivalent qualification

• Reliable and high-speed internet connection, ideally 25 MBPS or higher, with backup for power or service outages

• Personal PC/laptop with 8GB RAM and Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or superior

• Windows 10 or later / Catalina 10.15 or newer

• Current web browsers and security software

• 500GB/128 SSD storage

• Headset or earphones with noise-canceling features

• Webcam with a resolution of 720p or higher

• Dedicated, quiet, and well-organized workspace free from distractions

🏝️ Benefits

• Permanent remote work arrangement

• Competitive starting salary paid in USD

• Internet Allowance

• Medical Allowance

• Paid US holidays

• Paid Vacation and Sick Leaves