Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a portfolio of 40–50 active clients, ensuring their engagement, satisfaction, retention, and achievement of business outcomes.

• Establish trusted relationships with business owners and key stakeholders, serving as the primary point of contact.

• Facilitate onboarding, support, coaching, and performance review sessions.

• Identify client challenges and provide recommendations for solutions, resources, and subject matter experts.

• Evaluate client sales funnels and business processes to pinpoint performance gaps, revenue leakage, and opportunities for growth.

• Promote renewals, upgrades, retention, and expansion opportunities through proactive account management and consultative engagement.

• Meet assigned monthly revenue and account growth targets.

• Collaborate with Subject Matter Experts and internal fulfillment teams to ensure smooth service delivery.

• Monitor account health and proactively mitigate risks associated with churn, cancellations, and declining performance.

• Track performance metrics, including cancellation/refund rates and client retention rates.

• Maintain precise client records, account plans, follow-ups, and updates on performance.

• Engage in team events and occasional business travel as necessary.

⛳️ Requirements

• Bachelor's degree is required; an MBA or relevant postgraduate qualification is preferred.

• 2–6 years of experience in Account Management, Sales, Customer Success, Renewals, Retention, or Client Success.

• Preferred experience in EdTech, digital marketing, consulting, coaching, SaaS, or other client-focused environments.

• Strong skills in consultative selling and customer relationship management.

• Exceptional verbal and written communication skills.

• Proficient presentation and public-speaking abilities.

• Strong stakeholder management, coordination, and multitasking skills.

• Commercially oriented with the ability to identify revenue and expansion opportunities within existing accounts.

• Capable of working effectively in a high-pressure, target-driven setting.

• A strong sense of ownership, problem-solving skills, and a continuous-learning mindset.

• Immediate availability is preferred.

• Must-have skills: Lead Generation; Consultative Selling.

• Good-to-have skills: Sales; Communication; Client Relations.

🏝️ Benefits

• Remote-first environment offering flexibility to work from anywhere.

• Performance-linked incentives with significant earning potential.

• Opportunity to be part of a rapidly growing organization with a diverse portfolio of businesses.

• Direct impact on client growth, revenue, and overall business outcomes.

• High-ownership culture that values initiative, accountability, and continuous improvement.