Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of client accounts and provide guidance on service and operations-related matters.

• Play a role in the development of company-wide processes aimed at enhancing customer service and supporting strategic objectives.

• Work in collaboration with both internal and external stakeholders to drive growth, retention, client relationships, and satisfaction strategies.

• Build and sustain relationships with clients, partners, brokers, and consultants.

• Act as the main service contact to ensure client satisfaction and retention.

• Advocate for programs, products, and services to encourage adoption within accounts.

• Support client marketing efforts and manage account plans that align with strategic goals, communication, growth, and retention.

• Keep abreast of compliance requirements, including relevant state and federal regulations or mandates.

• Engage in significant client meetings, whether in-person or virtually, which may include partnership reviews, finalist meetings, site visits, and other required events.

• Oversee implementation processes to guarantee that accounts fulfill requirements and performance standards.

• Address specific client needs in collaboration with internal and external business partners.

• Handle client contracts, compliance activities, evidence of coverage, and summary plan descriptions.

• Work together on client and member communication strategies and the distribution of collateral.

• Compile and circulate reports.

• Understand reporting requirements and present reports effectively to clients.

• Proactively monitor clients, escalate issues as necessary, and drive towards solutions.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related discipline, or equivalent experience.

• A minimum of 2 years in account management and/or client service roles.

• Strong interpersonal and communication skills, with the ability to influence both internal and external partners.

• Experience in participating in project teams related to client engagements.

• Proven ability to manage multiple account implementations, requests from clients/brokers/consultants, and business demands simultaneously.

• Capability to cultivate and maintain a deep understanding of business goals, products, services, processes, competitive landscape, and business environment.

• Demonstrated adaptability to changes and effectiveness in an agile work setting.

• Established skills in identifying problems and devising solutions.

• Familiarity with insurance platform technologies.

• For remote positions, must exhibit a high level of engagement in virtual settings, including maintaining a visible presence during meetings.

• Compliance with VSP Vision Information Security and Privacy Policies is required when handling sensitive personal information.

• Must fulfill applicable pre-employment substance abuse testing requirements.

🏝️ Benefits

• Eligible bonuses and commissions may form part of the overall compensation package.

• Access to VSP Vision benefits is available (specific benefits are not detailed in this posting).