Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of client accounts, acting as a consultant on matters related to client service and operational issues.

• Contribute to company-wide initiatives aimed at developing efficient and effective processes that facilitate customer service and support strategic goals.

• Collaborate with both internal and external business partners to create strategies that enhance growth, retention, and strengthen client relationships and satisfaction.

• Cultivate and maintain relationships with clients, partners, brokers, and consultants to identify and address their needs related to products and service offerings.

• Serve as the primary service contact to ensure high satisfaction levels and client retention.

• Promote the value of programs, products, and services to encourage their adoption within each account.

• Facilitate marketing initiatives related to clients.

• Develop and manage account plans that include strategic objectives, communication, growth, and retention strategies.

• Stay informed about compliance-related matters, including applicable state and federal regulations or mandates that impact the client base.

• Attend key client meetings, whether in-person or virtually, including Client Partnership Reviews, finalist meetings, Site Visits, and other client-required events.

• Develop and manage implementation processes to ensure client accounts are set up according to requirements and performance standards.

• Address custom client needs in collaboration with internal and external business partners.

• Oversee client contracts, compliance, and related activities, which include contracts, evidence of coverage, and summary plan descriptions.

• Collaboratively manage client and member communication strategies and the deployment of related materials.

• Compile and distribute reports as necessary.

• Interpret reporting requirements and present reports to clients effectively.

• Proactively monitor client accounts to identify any potential issues.

• Escalate client concerns to the appropriate business partners and drive solutions as necessary.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.

• At least 2 years of account management and/or client service experience.

• Strong interpersonal and communication skills, with the ability to influence both internal and external business partners.

• Experience in participating in client-related project teams.

• Demonstrated capability to manage multiple concurrent account implementations, as well as client/broker/consultant requests and business requirements.

• Ability to develop and maintain a comprehensive understanding of business objectives, products, services, processes, the competitive landscape, and the business environment.

• Proven adaptability to change and effectiveness in an agile work environment.

• Established problem identification and resolution skills.

• Familiarity with insurance platform technologies.

• For positions that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), candidates must exhibit a high level of engagement in virtual settings, including maintaining camera presence during meetings to support effective communication and team alignment.

• Must adhere to applicable Information Security and Privacy Policies.

• Must fulfill work authorization and employment eligibility requirements pertinent to the United States.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Retirement savings plan with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and growth.