Account Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee and enhance existing house accounts in conjunction with the Business Development team.

• Recognize opportunities for expedited services, new routes, northbound freight, and partial loads.

• Build enduring customer loyalty and trust.

• Detect competitor activities and service challenges, collaborating with senior leadership on corrective measures.

• Organize and carry out in-person customer visits at least 3–4 times a year.

• Develop relationships with key decision-makers.

• Act as the main point of contact between customers and the Customer Service Department.

• Conduct monthly communications with all house accounts.

• Ensure a minimum of 20 face-to-face meetings each month.

• Gain insight into clients’ purchasing, logistics, and planning processes.

• Keep an updated geographic directory for all accounts.

• Prepare and present On-Time Performance (OTP) and Booking Compliance reports.

• Monitor Long-Term Agreement expiration dates and initiate renewals.

• Supervise route consistency and address service interruptions.

• Handle claim resolutions and escalate ongoing issues as necessary.

• Assist with collections for overdue accounts when required.

• Dedicate 50% or more of your time to in-person customer visits.

• Communicate effectively with Customer Service, Operations, and Finance departments.

• Participate in operational meetings and provide client feedback.

• Understand profit margins and quoting processes to support competitive pricing.

• Collaborate with the sales team on Share of Wallet opportunities.

• Maintain 100% retention of assigned house accounts.

• Increase freight volume per account while sustaining account KPIs.

⛳️ Requirements

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience).

• 1+ years of experience in materials, materials planning, logistics, or purchasing/procurement.

• Proven track record in maintaining and expanding B2B relationships.

• Experience with Mexican customs and international trade regulations is highly desirable.

• Automotive experience is a plus.

• Reliable vehicle for weekly customer visits.

• Exceptional interpersonal, networking, and presentation skills.

• Ability to make prompt, informed decisions under pressure.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Strong analytical and problem-solving abilities.

• Highly organized with a strong focus on detail.

• Proactive, optimistic, and self-motivated work ethic.

• Willingness to travel as needed for client visits.

• Knowledge of freight forwarding, partial loads, and expedited freight services.

• Experience with EDI systems and performance reporting is an asset.

• Background in logistics and/or materials planning and purchasing within a manufacturing context is advantageous.

🏝️ Benefits

• Clear opportunities for progression into Senior Account Manager roles and other management positions.

• Professional development and career advancement prospects within the company.

• A collaborative and supportive working environment.

• Potential for growth within a rapidly expanding logistics company.

• Close collaboration with leaders across various departments and regions.

• A dynamic and cooperative team atmosphere.

• Quarterly bonus plan; Account Managers are rewarded every quarter for maintaining and growing their book of business.

• Phone allowance.

• Car allowance.