Account Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary contact for Verisk/FAST and cultivate executive relationships.

• Align clients and FAST leadership via program governance, strategic planning sessions, and roadmaps.

• Manage account plans, stakeholder maps, identified growth opportunities, and 12-month growth strategies.

• Develop and enhance upsell pipelines, safeguard renewals, handle pricing and contracts, and ensure accurate forecasting.

• Facilitate seamless transitions from sales to delivery for new client onboarding.

• Demonstrate adoption and business results through quarterly business reviews and health assessments.

• Coordinate efforts among sales, delivery, product, support, finance, and partners.

• Address unresolved challenges and communicate customer and industry feedback to Product Development.

• Assist in trade shows and promotional sales/marketing activities.

• Categorize and prioritize accounts based on value, potential for expansion, access to executives, product compatibility, and strategic significance.

• Document customer engagement, underutilized features, adjacent business lines, initiatives, and measurable outcomes.

• Oversee renewals, module adoption, policy-volume growth, new licensing revenue, AI capabilities, services, and migrations.

• Assess pipeline quality, monitor slippage, engagement levels, and value metrics on a monthly basis.

• Track growth in adoption, module usage, health scores, referenceability, quota achievement, new licensing revenue, expansion ARR/TCV, renewal retention, account management, forecasting accuracy, partner collaboration, and resolution of barriers.

⛳️ Requirements

• Over 10 years of consulting or customer-facing experience with a focus on achieving results for both the organization and clients.

• Demonstrated commercial ownership, including managing quotas, expansion, or renewal revenue.

• Exceptional business acumen and engagement at the C-level.

• Superior written and verbal communication skills.

• Experience in Life, Retirement & Benefits sectors.

• Background in technology transformation and change management.

• Ability to connect business processes with product and technical solutions.

• Proficient in risk and issue management.

• Entrepreneurial mindset with a hands-on approach and adaptability in a fast-paced setting.

• Bachelor's degree in business, engineering, computer science, management, or technology.

• Advanced degree is preferred.

🏝️ Benefits

• Health Insurance

• Retirement Plan

• Disability benefits

• Paid Time Off program

• Work flexibility

• Support, coaching, and training

• Commission