Account Manager

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Safeguard and enhance revenue by collaborating with clients to help them reach their objectives and maximize the value of Veremark’s offerings.

• Serve as the customer advocate and promote ongoing improvements throughout the organization.

• Develop, maintain, and grow relationships with both new and existing clients.

• Evaluate client requirements, pinpoint areas for improvement, and discover opportunities for growth.

• Listen to client input and represent their interests internally.

• Strategically manage client accounts.

• Organize and conduct client review meetings and calls.

• Identify opportunities for upselling and cross-selling.

• Collaborate with the sales team to create new business opportunities and expand existing accounts.

• Oversee contract renewals.

• Conduct regular account assessments and facilitate the adoption of new solutions.

• Utilize HubSpot, Monday, Power BI, Slack, and the Operations portal for revenue forecasting, order tracking, and communication.

• Keep thorough documentation of client interactions.

• Address escalations and resolve client complaints.

• Stay informed about industry trends and maintain knowledge of the company’s products and services.

• Communicate effectively with clients, prospective clients, external entities, service providers, and stakeholders.

• Adhere to internal controls, company policies, data protection laws, and external regulations.

• Execute ad hoc tasks and projects as required.

⛳️ Requirements

• Experience in the background screening industry.

• Proven track record of establishing effective external relationships.

• A proactive mindset centered on client success.

• Strong problem-solving abilities and initiative.

• Skills in objection handling and negotiation.

• Experience in account/client management.

• Excellent interpersonal and communication capabilities.

• Confidence and professionalism when delivering presentations.

🏝️ Benefits

• Employees have the flexibility to work remotely.