Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Retain and expand the current portfolio of business through renewals, upselling, and cross-selling.

• Oversee the complete commercial relationship with clients.

• Cultivate, maintain, and utilize relationships with senior Decision Makers (DMs).

• Act as the internal advocate for clients to address and resolve issues.

• Function as the external advocate for Customer Success (CS) and Customer Experience (CE) teams in issue resolution.

• Assist in building and enhancing the service organization.

• Contribute to the development of go-to-market strategies for new product launches.

• Engage in weekly training sessions and call reviews.

⛳️ Requirements

• Minimum of 3 years managing B2B SaaS accounts with a focus on retention and growth.

• A sales-driven mindset.

• Willingness to learn and enhance skills.

• Previous experience as an Account Manager.

• Capacity to participate in at least two video interviews prior to receiving an offer.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for all employees and their dependents.

• Remote-first work culture.

• Opportunities for virtual and in-person meetups.

• $1000 annual stipend for work-from-home expenses, learning and development, and wellness initiatives.

• Unlimited flexible vacation and holiday time off.

• 14 paid company holidays.

• 12-week parental leave available for all parents.

• Access to online mental health therapy services.

• Commuter benefits, Flexible Spending Account (FSA), and Health Savings Account (HSA).

• Recognition for award-winning values and culture.

• Equity refresh program.

• 401k retirement plan.

• Commission opportunities.

• Incentive pay available.

• Incentive stock options.