Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of and expand a portfolio of advertisers on Amazon and Walmart.

• Enhance advertiser accounts through Search and Display advertising to meet business and advertising objectives.

• Provide an exceptional customer experience.

• Manage comprehensive customer relationships from onboarding and account optimization to retention, renewals, upselling, and discovering growth opportunities.

• Lead intricate projects, perform thorough analyses, evaluate internal tools, and share valuable customer and market insights with Product and Engineering teams.

• Serve as a strategic partner to Standard and High Value advertisers by understanding their business goals, advertising aims, challenges, and success metrics.

• Evaluate performance data and refine keywords, bids, budgets, targeting, and campaign structures.

• Track account and campaign performance while delivering actionable insights and recommendations.

• Proactively address the needs and risks of advertisers.

• Collaborate across functions to foster account growth, expansion, retention, and the adoption of Teikametrics solutions.

• Identify product enhancements and spearhead strategic initiatives with Product and Engineering.

⛳️ Requirements

• 5–6+ years of experience in digital advertising, performance marketing, e-commerce, or customer success/account management.

• Hands-on experience with Amazon and/or Walmart advertising and optimization across Search and Display.

• MBA in Marketing/Operations is preferred.

• Experience in managing global clients and taking ownership of individual performance and business objectives.

• Strong understanding of advertising metrics, campaign optimization, data analysis, and performance marketing.

• Proven track record in managing and expanding customer portfolios through renewals, retention, upselling, cross-selling, and growth.

• Strong commercial acumen with the ability to identify white-space opportunities.

• Excellent analytical, problem-solving, communication, and stakeholder management skills.

• High attention to detail and capability to juggle multiple priorities in a fast-paced environment.

• Advanced skills in Microsoft Office.

• Flexibility to work shifts catering to global markets.

• A passion for online business, e-commerce, digital advertising, and customer growth.

• A strong customer-first mentality with the ability to balance advertiser outcomes, customer retention, and commercial success.

• Background check required after a conditional job offer.

🏝️ Benefits

• All Teikametrics employees are eligible for company equity.

• Remote Work Flexibility - Work from home or from our offices, with adaptable remote options.

• Broadband reimbursement.

• Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family.

• Crèche benefit.