This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of mid-market accounts, cultivating robust relationships and achieving retention objectives.

• Conduct demonstrations of TeamSnap platforms to highlight the benefits of new products or add-ons.

• Leverage account and usage data to initiate proactive outreach, formulate account strategies, identify risk or expansion indicators, and convey outcomes.

• Implement a value-driven sales approach through client discovery and tailored presentations.

• Manage the upsell pipeline to achieve renewal and growth goals.

• Follow up on marketing-led campaigns to foster customer engagement and identify growth opportunities.

• Act as the customer's advocate within the organization and escalate product feedback for prioritization in development.

⛳️ Requirements

• 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, ideally within a SaaS setting.

• Demonstrated success in meeting retention and expansion targets.

• Experience overseeing complex, high-value accounts where deep relationships are prioritized over volume.

• Willingness to travel occasionally, including attendance at the annual company meeting, periodic sales team gatherings, potential trade shows, and client visits.

• Permanent residency in the US is required.

• Experience in the sports industry is preferred.