Account Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Establish and nurture reliable relationships with designated accounts and agency personnel.

• Conduct visits to client sites within the pharmacy service region.

• Deliver pharmacy service audits and training in a collaborative and supportive manner.

• Record observations in the pharmacy CRM system.

• Send daily reports via email to assigned pharmacy contacts.

• Comprehend pharmacy services and scope to effectively communicate pharmacy processes.

• Address complaints and issues related to pharmacy services in conjunction with the pharmacy team.

• Inform clients about pharmacy processes.

• Collaborate with pharmacy staff to effectively meet consumer needs.

• Engage in professional meetings, conferences, and sponsored events as requested.

• Handle complex client issues and requests with professionalism.

• Ensure proper resolution and follow-up.

• Assist with client onboarding and collaboration between clients, sales, and pharmacy teams.

• Act as a conduit between pharmacy operations and agencies to guarantee consistent service, client satisfaction, and retention.

⛳️ Requirements

• Certified Pharmacy Technician (CPhT), or relevant experience in a related field, or equivalent years of experience, or at least 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP).

• Familiarity with or the ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack is preferred.

• Knowledge of electronic and paper medication administration records (MARs).

• Reliable transportation and a current clean driver's license are required.

• Willingness and capability to travel frequently.

• Basic computer skills, including proficiency in email and Microsoft Suite products.

• Capacity to excel in fast-paced environments.

• Experience in leading a team within a metrics-driven setting.

• Proficient in English for reading, writing, and verbal communication.

• High school diploma is mandatory; college experience is an advantage.

• Must be a U.S. citizen or permanent resident; sponsorship is not available.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Full-time schedule from Monday to Friday.

• Remote work arrangement with approximately 80% travel throughout Illinois and Ohio.