Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in managing Account Services activities for designated clients

• Formulate and implement strategies to increase revenue and achieve or surpass assigned goals

• Oversee client development, relationship management, and retention efforts

• Provide direction to internal team members through comprehensive project briefs

• Guide internal cross-functional teams, partner agencies, vendors, and clients on brand strategy, tactical plans, and innovative advertising, marketing, and digital initiatives

• Design, conceptualize, and deliver solutions tailored to client requirements

• Lead cross-functional teams to support client needs

• Track and manage activities to ensure timely delivery of products and services

• Foster collaboration between internal teams and external vendors and partners

• Ensure adherence to client contracts, timelines, and budget constraints

• Supervise program financial management and reporting processes

• Assist in the development, presentation, and sale of high-quality deliverables

• Evaluate and communicate client requests, feedback, and concerns to the internal team

• Ensure consistency between brand strategy and tactical execution

• Engage in client presentations and advocate for the agency's perspective

• Participate in client meetings and conferences, sharing key insights

• Facilitate effective communication between team members and clients

• Mediate conflicts, celebrate team successes, and establish clear priorities

• Articulate client and brand objectives and strategies to internal teams, partners, and vendors

• Keep management informed of critical internal challenges, client concerns, opportunities, achievements, and strategies

• Stay updated on industry and therapeutic-area best practices and advancements

⛳️ Requirements

• Bachelor's degree is mandatory

• A minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management

• Specific industry and/or therapeutic expertise is essential

• Strong grasp of digital strategies and tactics, particularly in pharmaceutical marketing

• Capability to attend and lead client meetings and presentations

• Willingness to travel as dictated by client needs

• Flexibility to work extra and/or nontraditional hours as required by client demands

• Synchrony is unable to provide visa sponsorship for this position

🏝️ Benefits

• Competitive salaries

• Generous paid time off

• Excellent health insurance

• Family leave

• 401(k) plan with employer matching