Account Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as a strategic collaborator with Outside Sales Representatives for a designated customer portfolio in Michigan.

• Ensure ongoing strategic account engagement through regular outreach and systematic follow-up.

• Foster relationships within customer organizations to gain insights into their needs, purchasing habits, and end-user requirements.

• Collaborate with Outside Sales on market-entry strategies, program management, merchandising timelines, and contract renewals.

• Utilize trade marketing, decoration services, EDI, pricing strategies, and customized website solutions to enhance sales potential.

• Develop cross-functional relationships to improve communication and achieve collective goals.

• Oversee weekly reporting, manage calendars, track sales funnels, administer programs, and maintain CRM systems.

• Quickly and professionally address customer concerns.

• Apply merchandising expertise to showcase competitive advantages and promote upselling opportunities.

• Supply account information regarding products, inventory, pricing, shipping, and company policies via multiple channels.

• Design strategic pricing models and quotations.

• Work closely with Outside Sales to provide product solutions, merchandise details, samples, and marketing materials.

• Handle multiple tasks across phone, email, internal coordination, marketing, and web-based solutions.

⛳️ Requirements

• Bachelor's Degree preferred; at minimum, a High School Diploma is required.

• Over 1 year of professional experience in sales or account management.

• Experience in the promotional products and apparel industry is highly desirable.

• Excellent verbal and written communication skills.

• Proven presentation capabilities.

• Exceptional skills in relationship-building.

• Customer-focused mindset.

• Strong analytical abilities with a capacity to identify growth opportunities through customer data analysis.

• Proficient in Microsoft Office Suite applications.

• Solid technical skills.

• Availability to work Monday through Friday, from 9 am to 5 pm.

• Must be authorized to work in the U.S.; S&S participates in E-Verify.

• A satisfactory background check is necessary.

🏝️ Benefits

• Vacation, Personal, and Sick leave.

• Medical, Dental, Vision, Life Insurance, and Disability coverage.

• Flexible Spending Accounts.

• 401(k) retirement plan.

• Discounts on branded apparel.

• Enjoyable employee events.

• Opportunities for professional growth and advancement.

• Benefits commence between 0 to 90 days after hiring.