Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client onboarding processes, including kickoff calls and regular implementation sessions.

• Manage tasks related to implementation and integration timelines.

• Track project milestones, deliverables, and outcomes effectively.

• Provide timely updates to clients, vendors, as well as internal integration, development, and product teams.

• Conduct regular post-implementation check-ins with clients.

• Collaborate with clients to identify enhancements, prioritize requests, and gain insights into pharmacy workflows.

• Work alongside the Product Manager to refine solutions based on client feedback.

• Execute software testing to ensure responsiveness, functionality, and design integrity.

• Identify and troubleshoot bugs or functionality issues, coordinating resolutions with technical experts.

• Spot opportunities to cross-sell additional SpendMend Pharmacy solutions.

• Engage in annual performance evaluations and goal setting.

• Recommend process improvements to elevate client experience and enhance internal efficiency.

⛳️ Requirements

• A minimum of 3 years of experience in health system pharmacy operations, procurement, or supply chain management.

• Strong grasp of pharmacy automation, software, and operational solutions.

• Familiarity with the 340B Drug Pricing Program.

• Exceptional communication, relationship-building, and teamwork capabilities.

• Comfort in engaging with pharmacists, technicians, and pharmacy leadership.

• Proven track record in managing projects successfully.

• Excellent organizational skills with a keen eye for detail.

• Ability to work independently, handle multiple priorities, and meet deadlines.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Teams, Outlook).

• Preferred familiarity with healthcare EDI document types.

• Basic understanding of Active Directory preferred.

• Experience working with a software development team is a plus.

• Willingness to travel as necessary to support client relationships and implementations.

• SpendMend cannot provide work visa sponsorship for this role.

🏝️ Benefits

• Fully remote work arrangement.

• Travel at least once a year for an onsite company meeting.

• Additional opportunities for onsite client meetings and industry conferences.