Account Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Take ownership of assigned order and revenue goals while ensuring a profitable mix of products and services.

• Create technology and capital replacement plans tailored to specific accounts, aligned with customer priorities and budgeting cycles.

• Drive opportunity strategies from qualification through to proposal development, commercial negotiations, and final closure.

• Formulate competitive conversion and new account strategies to enhance market presence and share.

• Establish trusted relationships with current and prospective customers through outreach, meetings, presentations, demonstrations, and site visits.

• Recognize customer needs and identify opportunities for upgrades, service contracts, software solutions, and new product offerings.

• Generate leads consistently through prospecting, whitespace analysis, cold calling, and other business development activities.

• Collaborate with strategic account leaders, sales specialists, and team members on complex opportunities.

• Prepare quotations, proposals, and necessary sales documentation.

• Ensure accurate maintenance of customer, opportunity, pipeline, and forecast data within CRM systems.

• Contribute to forecasting, pipeline assessments, account planning, and customer success initiatives.

• Work alongside Service, Marketing, Product Management, Finance, and Contract Administration throughout the sales and implementation process.

• Maintain high retention rates within the installed base and address customer concerns through appropriate internal channels.

• Represent the company at customer meetings, conferences, trade shows, and other industry-related events.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, Life Sciences, or a related discipline is preferred.

• 2–5 years of proven B2B sales or account management experience, ideally in selling medical capital equipment, software, or intricate healthcare technology.

• Experience in selling to hospitals, health systems, or other complex healthcare organizations.

• Proven ability to forge relationships, generate a sales pipeline, and manage opportunities through a multifaceted sales cycle.

• Strong skills in communication, presentation, and commercial negotiation.

• Ability to build credibility with both clinical and executive-level customers.

• Excellent organizational and time-management capabilities.

• Capability to work independently while effectively collaborating within a matrix organization.

• Proficiency in CRM systems and Microsoft Office applications.

• Demonstrated initiative, accountability, adaptability, and a willingness to learn.

• Willingness to travel approximately 50% across Indiana, Michigan, and Ohio.

• Experience in the medical device or healthcare industry is preferred.

• Background in oncology, radiation therapy, healthcare IT, medical imaging, or hospital environments is preferred.

• Experience in capital equipment sales is preferred.

• Familiarity with healthcare software and information systems is preferred.

• Experience with navigating hospital capital budgeting and procurement processes is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company contributions.

• Paid vacation and holidays.

• Wellness reimbursement program.

• Tuition reimbursement offered.

• Flexible spending account available.