Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend the needs of existing clients while cultivating and enhancing client relationships.

• Oversee sourcing and production operations.

• Collaborate with Account Executives, Account Directors, and clients to develop account strategies and explore new sales opportunities.

• Identify opportunities for service and process enhancements.

• Gather order specifications and secure competitive quotes from vendors.

• Quote, source, supervise production, and manage inventory and eCommerce for marketing collateral, operational print, and promotional purchases.

• Develop presentations to effectively promote and sell products and services.

• Input order specifications and data into Demand Bridge.

• Monitor and track order status while obtaining vendor tracking information.

• Reconcile vendor invoices with orders to facilitate timely billing.

• Deliver exceptional customer service and ensure projects adhere to specifications and deadlines.

• Maintain compliance in Demand Bridge, eCommerce, Docuware, and Resource Dashboard.

• Enter job detail data for precise client-facing reporting when applicable.

• Ensure that company profitability targets are achieved.

• Balance team workloads as needed to sustain productivity and quality.

⛳️ Requirements

• A minimum of 10 years of industry experience is required.

• Experience in direct client support with managed revenue exceeding $5MM.

• Exceptional written and verbal communication abilities.

• High proficiency in MS Office applications, particularly Excel.

• Familiarity with a variety of product categories, including litho print, digital print, direct mail, POP/POS, and branded merchandise.

• Preferred knowledge of vendors.

• Capability to work independently on orders and projects.

• In-depth understanding of eCommerce and inventory processes and logistics as applicable.

🏝️ Benefits

• Salary-based position.

• Eligibility for incentives.