Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main point of contact for clients, overseeing daily communications, account requirements, issue resolution, and campaign implementation.

• Manage account operations, including onboarding and offboarding processes, asset management, lead tracking, permits, incentives, compliance, and troubleshooting.

• Facilitate regular calls with clients and field teams; handle agendas, action items, summaries, and follow-up activities.

• Collaborate with field leadership and internal departments on key performance indicators (KPIs), program updates, growth opportunities, and service delivery.

• Keep essential account documentation up to date, such as standard operating procedures (SOPs) and action item logs.

• Spot opportunities for enhancing processes and systems.

• Assist with various projects and initiatives as required.

• Work in partnership with Analytics, Finance, Compliance, Legal, and external sales offices.

⛳️ Requirements

• Bachelor's Degree.

• Over 3 years of experience in project, campaign, or account management.

• Experience in the telecommunications industry is required.

• Demonstrated ability to manage client relationships and communicate effectively with stakeholders at all levels.

• Excellent organizational, time management, and project management abilities.

• Capability to handle multiple priorities and meet deadlines.

• Proven track record of delivering projects in line with scope, timelines, and business goals.

• Proficient in Salesforce, CRM/data dashboards, and project management tools like ClickUp.

• Strong skills in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

• Proactive, solution-driven, and dedicated to ongoing improvement.

• Must be eligible to work in the U.S.

🏝️ Benefits

• Bonus potential.

• Paid vacation.

• Sick leave.

• Paid holidays.

• Medical coverage (with an HSA plan option).

• Dental insurance.

• Vision coverage.

• Company-paid Basic Life insurance.

• Option to enroll in Voluntary Life plans.

• Employee Assistance Program.

• 401K with employer matching.

• Employee referral program.

• Home office stipend.

• Opportunities for team building, growth, and professional development.

• On-demand access to a Learning Management System (LMS) with courses for both professional and personal growth.