Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main strategic partner focused on client relations for a designated portfolio of accounts and act as the primary point of contact.

• Foster enduring client relationships to meet their objectives and ensure satisfaction.

• Collaborate with content marketers, PR professionals, SEO experts, social media community managers, affiliate marketing specialists, and designers.

• Utilize cross-functional insights to promote measurable organic growth, enhance performance, and showcase results.

• Design and implement customized strategies grounded in performance data across content marketing, digital PR, SEO, social media, and affiliate channels.

• Generate monthly performance reports for clients utilizing multiple services, compute growth metrics, and monitor KPIs.

• Organize and conduct biweekly client calls, quarterly business reviews, and annual renewal proposals.

• Communicate strategies and results to stakeholders, including C-suite executives.

• Identify, propose, and secure opportunities for upselling and cross-selling within current accounts.

• Assist clients in maximizing the full potential of Siege Media’s offerings.

⛳️ Requirements

• Over 3 years of experience in a similar agency role managing SEO, Content Marketing, Digital PR, Affiliate Partnerships, and/or Social Media accounts.

• Exceptional written and verbal communication skills, with the ability to confidently present strategies, performance updates, and recommendations to senior stakeholders.

• Capability to convert client objectives into actionable strategies across SEO, Content Marketing, Digital PR, Affiliate Partnerships, and/or Social Media.

• Strong organizational skills and meticulous attention to detail.

• Proficient in managing multiple accounts, projects, and deadlines concurrently.

• Comfortable interpreting performance data and translating insights into strategic recommendations.

• Proficient in Google Sheets and Data Studio for analysis and reporting purposes.

• Skilled at identifying upsell and cross-sell opportunities within existing accounts and guiding clients toward effective solutions.

• Knowledgeable in GEO / AI search, including LLM visibility and sentiment, as well as organic search metrics.

• Practical experience with Ahrefs, Peec AI, Google Search Console, Google Analytics, and Data Studio.

• Proven history of leveraging AI to enhance work efficiency, preferably with Claude.

• Ability to provide prompt initial responses to clients, aiming for a turnaround time of approximately 2 hours during business hours via Slack and email.

• Must be based in the US, as specified by the application question.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits.

• 50% matching on 401(k) contributions up to 6% of your salary.

• Donation matching program.

• Career development training opportunities.

• Unlimited paid time off (PTO).

• Provision of work-from-home equipment.

• Complimentary pens.