Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee a portfolio of accounts within SensorUp’s oil and gas client base.

• Assist in the post-sales account lifecycle, facilitating product adoption, renewals, and opportunities for expansion.

• Contribute to achieving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) objectives.

• Identify and assess opportunities for account expansion.

• Independently close straightforward expansions while collaborating with Revenue team leadership on larger deals.

• Promote daily feature adoption and guide customers from methane detection to mitigation.

• Maintain consistent communication with operational and management-level stakeholders.

• Organize and conduct business reviews, collaborating with the CRO on executive discussions.

• Prepare account health assessments and renewal documentation.

• Identify at-risk accounts early on.

• Facilitate seamless transitions from Sales to Account Management and Implementation.

• Assist new customers in reaching Day 1 readiness.

• Identify and cultivate referenceable customers and potential case study candidates.

• Ensure customer engagement through regular check-ins and occasional on-site visits.

• Gather Voice of the Customer insights for the CRO and Product leadership to guide roadmap priorities.

• Collaborate with Product teams to foster growth among existing Sales customers.

⛳️ Requirements

• Minimum of 3 years in Account Management or Customer Success within a B2B SaaS environment.

• Practical experience in managing renewals and contributing to expansion opportunities.

• Familiarity with oil & gas operations and emissions or regulatory reporting (such as OGMP 2.0) is a plus.

• Comfort in building relationships with operational and technical stakeholders.

• Capability to create a compelling business case for ongoing investment in enterprise software.

• Competence in navigating standard procurement and renewal processes.

• Excellent communication abilities.

• Strong organizational skills necessary to manage a growing portfolio of accounts with multiple stakeholders within each customer organization.

• Willingness to implement change in a dynamic startup setting.

• Technical proficiency and commitment to customer advocacy.

• Innovative problem-solving skills.

• Eligibility to work in the US or Canada is implied by the specified eligible locations.

🏝️ Benefits

• Company equity.

• Unlimited PTO plus regional holidays.

• Flexible work schedule.

• Remote-first work environment.

• Stipend for working from anywhere.

• Group insurance (medical, dental & vision).

• Life & AD&D insurance.

• Personal spending account (Canada: for health or personal use; US: FSA/DCA).

• Employee assistance program.

• Company-provided laptop.

• Eligibility for bonuses and participation in the total rewards package relevant to your area.